Refund Policy for HFL Stores

1. General Policy

At HFL Stores, we strive to ensure you are satisfied with your purchase. However, we only offer refunds in cases where the product is received in a damaged or defective condition. We do not offer refunds for any other reasons (such as change of mind, wrong size, or dislike of the product).

HFL Stores reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

2. Eligibility for Refund

You may be eligible for a refund if:

• The product you received is damaged or defective upon delivery.
• You submit a refund request within 7 (seven) days from the date you receive the product.
• The item is unused (except for discovering the damage), in its original packaging, and includes all tags, accessories, manuals, and any free gifts that came with it.

3. Refund Request Process

To request a refund:

• Contact us within 7 days of receiving your order.
• Provide your order number, contact details, and a clear description of the damage or defect.
• Attach clear photos or videos showing the damaged or defective area of the product and the packaging (if applicable).

Our team will review your request and may contact you for additional information if needed.

4. Return of Damaged Items

If your refund request is approved, we may:

• Ask you to return the damaged product to us, or
• Arrange a pickup through our delivery partner (where available).

In case a return is required:

• We will provide instructions for shipping or pickup.
• Please pack the product securely in its original packaging.
• In most cases, we will cover the return shipping costs for approved damaged/defective items.

5. Refund Method and Timeframe

Once we receive and inspect the returned product (if a return is required), we will notify you of the approval or rejection of your refund.

If approved:

• Your refund will be processed as per the payment method discussed during the refunding process
• Refund processing times may vary depending on your bank or payment provider, but typically take between 5-10 business days.

6. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund request made more than 7 days after the product is delivered.
• Product is not damaged or defective, but you no longer want it (change of mind).
• Damage caused by misuse, improper handling, or not following usage instructions.
• Product returned without original packaging, missing parts, or showing signs of use (beyond checking for damage).
• Orders with incorrect details provided by the customer (such as wrong address or contact information).

7. Exchanges (If Applicable)

Instead of a refund, we may offer:

• A replacement of the same product, subject to stock availability, or
• Store credit, at our discretion.

Details of any exchange or store credit will be communicated to you when we review your request.

8. Contact Us

If you have any questions about this Refund Policy or need help with a damaged product, please contact us at:

HFL Stores
Email: childofgod29@gmail.com
Phone: 7005979747
Whatsapp: 6909100502